Last updated: August 17, 2021

Zenapptic AI Inc. (“Zenapptic”) is committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy outlines how Zenapptic collects, uses, discloses, and safeguards information about you.

Zenapptic Services

Zenapptic offers a suite of applications accessible online, via mobile applications, on digital displays and other devices that let users create, manage and deliver interactive visual experiences (referred to as “Services”).

When using our Services, you may customize and connect your Zenapptic account to third-party services (“Third-Party Services”). The collection of your information by these third parties is governed by the Third-Party Services’ privacy policies and terms. You may also connect to social networks, including but not limited to Facebook, Instagram, and Twitter (collectively, the “Social Networks”) which are governed by their respective privacy policies and terms. When using Social Networks, you are required to comply with their privacy policies and terms. We recommend you carefully review their privacy policies and terms.

Your use of Zenapptic Services, including any dispute concerning privacy, is subject to this Privacy Policy and the Terms of Service. BY USING ZENAPPTIC SERVICES, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. We reserve the right to modify this Privacy Policy at any time by posting the changes on this page. Your continued use of any portion of any of the Zenapptic Services following posting of the updated Privacy Policy will constitute your acceptance of the changes.

Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and use the Services for business purposes.

What information do we collect?

We collect information about you as reasonably necessary for the following activities:

• Browsing: We collect personal information from you when you register for a Zenapptic Service and create an account. However, as a visitor to Zenapptic websites, you may choose to engage in open e-mail correspondence with us to inquire about our Services, in which case we will collect your e-mail address and any personal information contained within our e-mail correspondence.
• Account registration: We will collect your contact information including your name, email address, company name, and address.
• Billing & payment Information: We may collect payment method details, such as credit card number or wire transfer information, the Services you have acquired from us including the type of plan, number of users, subscription term, and transaction information related to the Services.
• Content: We may collect your social profile information for Social Networks you choose to connect to the Services, your messages, posts, comments, images, advertising, and other material, and information that is collected from the Social Networks that you choose to connect to and which is displayed on our Services.
• Logs: Log data, which may include your IP address, the address of the web page you visited before using the Services, your browser type and settings, your device information, the date and time when you used the Services, information about your browser configuration, language preferences, unique identifiers, and cookies.
• Usage data and analytics: This may include the frequency of login, and the different types of activity undertaken by users.
• Location information: In some cases, we collect and store information about where you are located, such as by converting your IP address into a rough geolocation. We may use location information to improve and personalize our Services for you.
• Customer support: May include questions, issues, and general feedback that you choose to provide.
• Marketing information: If you choose to participate in surveys, promotions, events, or request information from us about our Services, we may collect information about you such as your name, email address, telephone number, company name, and general information about your company that you choose to provide, such as industry. In addition, we may collect information on email open and click rates, including whether individuals clicked on links, and which web pages are visited after opening the email.
• Cookies: A “cookie” is a small data file that can be placed on your hard drive when you visit certain websites. To better understand how to improve the content of Zenapptic websites, we may set a cookie on your computer. Cookies do not identify you personally; they merely recognize your browser. By using cookies, we can optimize the experience on Zenapptic websites. We may use both session cookies and persistent cookies to identify that you have logged in to the Services and to tell us how and when you interact with our Services. We may also use cookies to monitor aggregate usage and web traffic routing on our Services in order to customize and improve our Services. Unlike persistent cookies, session cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. Please note that if you do not accept cookies, you may not be able to access all portions or features of the Services. Some third-party service providers that we engage (which may include third-party advertisers) may also place their own cookies on your browser. Note that this Privacy Policy covers only our use of cookies and does not include use of cookies by such third parties.
• Interest-Based Advertising: We may use third-party advertising companies that use tracking technologies to serve our ads across the internet. These companies may collect information about your visits to the Zenapptic websites (and other websites) and your interaction with our ads and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Zenapptic websites and elsewhere over time. You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit the Networking Advertising Initiative or the Digital Advertising Alliance. In Canada please visit: http://youradchoices.ca/choices/, and in the EU: http://www.youronlinechoices.eu/.

How do we use your information?

We use your information for the purposes described below:

• Providing and securing our Services
  • We need to identify and authenticate users to ensure, for example, that only those authorized users are able to use the Services.
  • We use information that you provide when signing up to set up your account, process payments (if applicable), contact you regarding the Services, and manage your account.
  • We use your contact information and information related to your request to respond to your inquiries, manage our contract with you, respond to your questions and requests, and send you updates and information about the Services.
  • We use logging and other data such as general location information—for example, the IP address of your browser or device, to help us manage the performance, security and compliance of the Services. Where you have chosen to share your specific location information, we use this information to provide location-based features.
  • We analyze usage information, your feedback, support queries, and survey responses to help us understand and make improvements to our Services.
• Communicating with you
  • We use your contact information where appropriate to send you information about our Services, events, marketing communications consistent with your preferences, and job opportunities. We also use email statistics, such as open rates, to assess the effectiveness of, and to make improvements to our communications.
• Improving our websites and applications
  • We use information about you to help us understand usage patterns and other activities on our websites and applications so that we can diagnose problems and make improvements, including enhancing usability and security.

What are your rights regarding the information about you?

Services information

When using our Services, you may access, update, or correct most of your Account information by logging in to your account to edit your profile.

If you have requests that cannot be carried out by logging in to your account, such as accessing additional information or deleting information about you, please email our privacy team at legal@zenapptic.ai. Please note that we may need to retain certain information about you for as long as you maintain an account for our Services, to provide you with our Services, for record keeping purposes, for payment processing, to comply with our legal and regulatory obligations, to resolve disputes, or to enforce the applicable terms of service or other agreement in place between you (or your organization) and Zenapptic (the “Terms of Service”).

Requests to access, correct, or delete your information will be handled within thirty (30) days unless they are unusually extensive or complex, in which case we will advise you of the expected timeline to complete the request.

If the General Data Protection Regulation (GDPR) applies to our processing of your personally identifiable information (which will be the case if you reside in a country or are a citizen of a country that is part of the European Union or European Economic Area), you have the right to request limited processing, to object to processing, or to request data portability.

Marketing emails, advertising and website browsing

For marketing communications, you may opt out of Zenapptic marketing communications by clicking on the Unsubscribe link in the marketing email you receive.

Who has access to your information?

Zenapptic does not rent or sell your information. We restrict access to your information to authorized employees and we do not share your information with third parties except in the circumstances explained below.

Employees and Authorized Contractors

Our employees and authorized contractors may need to access information about you when they require this to perform their job. For example, a customer support representative would need access to your account to validate your identity and respond to your question or request; our email communications team would need access to your contact information to send messages correctly and any unsubscribe requests are properly managed; and our security staff would need to review information to investigate attempted denial of service attacks, fraudulent account activity, or other attempts to compromise the Services.

All our employees and contractors are required to agree to maintain the confidentiality and protect the privacy of your information.

Service Providers, Authorized Resellers, and Partners

We will share limited information about you to authorized service providers we use for marketing services, communicating with you, managing our customer database, the provision of professional services, and providing and managing the Services (including hosting data centers, securing our Services, and payment processing).

We limit the number of service providers who are permitted to process your Content for the purpose of assisting us in delivering the Services. We refer to these service providers as “sub-processors” and they are listed on this page.

Where you have purchased a service from an authorized reseller or partner, we may provide information about you to (and may receive information about you from) the reseller or partner as necessary to support your use of the service you purchased.

When sharing your information with any of these service providers, resellers and partners, we ensure they agree to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and only use your information to carry out the Services and your requests.

Social Networks and Third-Party Services

Where you are using our Services and have chosen to connect your Social Networks to the Services, or if you authorize a Third-Party Service to access your account, you are agreeing to provide information about you to the Social Networks and the Third-Party Services under their respective terms and privacy policies.

Successor Entities

If we are acquired by or merge with another entity (in which case we will require such entity to assume our obligations under this privacy policy), if we are involved in a bankruptcy, or if the ownership or control of all or part of our Services or their assets changes, information about you will be transferred to such entities.

Law Enforcement, Government Agencies, and Professional Advisors

We may need to disclose information about you where we believe that it is reasonably necessary to comply with a law or regulation, or if we are otherwise legally required to do so, such as in response to a court order or legal process, or to establish, protect, or exercise our legal rights or to defend against legal claims or demands.

In addition, we may be required to disclose information about you if we believe it is necessary to investigate, prevent, or take action: (a) against illegal activities, fraud, situations involving potential threats to our rights or property (or to the rights or property of those who use our Services), or to protect the personal safety of any person; or (b) regarding situations that involve the security of our Services, abuse of the Services infrastructure, or the Internet in general (such as voluminous spamming or denial of service attacks).

What international data transfers occur at Zenapptic?

Under the General Data Protection Regulation (GDPR) and other data protection laws, information about you may only be transferred from your region to other regions if certain requirements are met. Our Services are mainly managed by Zenapptic’s headquarters in Canada. As the European Commission considers Canada to be a country which provides adequate data protection, information about you may be transferred from the EEA to Canada.

Zenapptic also uses third-party service providers, such as managed hosting providers, credit card processors, and technology partners to provide the software, networking, infrastructure and other services required to operate the Services. These third-party providers may process or store personal data on servers outside of the EEA and Switzerland, including in Canada or the US. We rely on adequacy (if sent to Canada), the service provider’s registration in the EU-US Privacy Shield and Swiss-US Privacy Shield (if sent to the US), and/or standard contractual clauses (if sent to the US or onward to other countries) to ensure that information about you is lawfully transferred under EU law.

By its nature, social media data can be shared with people around the globe. The Social Networks and Third-Party Services that you choose to integrate with our Services may collect, store, and process your information from various locations around the world according to their own terms and privacy policies. We recommend you review those privacy policies carefully.

How do we safeguard your information?

Zenapptic maintains industry standard security safeguards to protect your information. Access controls are in place to limit access to your information to those who need it to perform their jobs. Individuals who are permitted to handle your information must adhere to confidentiality obligations. We encrypt data where appropriate to ensure that your information is kept private.

How long do we retain your information?

In general Zenapptic only stores Content when it is required in providing the Services, and we retain your information only as long as required to provide the Services requested by you, for record keeping purposes, to comply with our legal obligations, resolve disputes, and enforce the terms for the Services. We may store other Content that you produce (such as templates) so that you can easily access them on the Services.

Aggregated data is used by Zenapptic for analysis, product improvement, and troubleshooting purposes.

After it is no longer necessary for us to retain information about you, we will dispose of it in a secure manner or anonymize the information.

Zenapptic’s roles under the GDPR and UK data protection laws

Depending on the situation and the type of data involved, Zenapptic may act as a data controller or a data processor.

Zenapptic as a data controller

Zenapptic acts as a data controller when we are:

• Collecting information from you to set up and administer your Zenapptic account;
• Monitoring usage information on our website;
• Managing your contact and other related information to send marketing, Services, and other communications to you;
• Responding to a support or general inquiry; and
• Recruiting individuals for job opportunities.

Legal basis for processing when Zenapptic is a data controller

The legal bases for processing information about you include:

• Your consent (for example, when you have provided your information to sign up for an account).
• Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time;
• It is necessary to perform a contract;
• Legitimate interest;
• In some cases, we may have a legal obligation to process your personal data to comply with relevant laws (for example, processing payroll and tax information to comply with relevant employment and tax legislation); or processing is necessary to protect your vital interests or those of another person.

Your rights when Zenapptic is a data controller

Where Zenapptic is acting as a data controller, we have outlined certain rights in the section “What are your rights regarding the information about you?”.

In addition, you may have the following rights:

• Right to object to processing: you may request that Zenapptic stops processing information about you (for example, to stop sending you marketing communications).
• Right to restrict processing: you may request that we restrict processing information about you (for example, where you believe that this information is inaccurate).
• Right to data portability: you may request that we provide you with information Zenapptic has about you in a structured, machine-readable, and commonly used format, and you may request that we transfer this information to another data controller.

If you would like assistance on any of the above requests, please email us at legal@zenapptic.ai with details of your request.

Zenapptic as a data processor

Where you are using our Services and making decisions about the personal data that is being processed in the Services, you are acting as a data controller and Zenapptic is acting as a data processor.

There are certain obligations under the GDPR that you have as a data controller, including being responsible for managing Content on the Services. As a data processor, Zenapptic will only access and process Content to provide you with the Services, the Terms of Service, and applicable laws. As part of delivering the Services, we may process Content to further improve the Services, such as enhancing usability and developing new features.

California Privacy Rights

If you are a consumer as defined in the California Consumer Privacy Act (CCPA), the following provisions apply to you. Definitions of terms are set out in the CCPA.

Information about your Personal Information

• The categories and specific types of personal information collected and sources from which personal information are collected are outlined in “What information do we collect?”;
• The business and commercial purposes for collecting personal information are outlined in “How do we use your information?”;
• The categories of third parties with whom your information is shared in “Who has access to your information?”.

Your Rights

We have outlined certain rights in the section “What are your rights regarding the information about you?”.

Under the CCPA, you may have the following specific rights:

• The right to know about the personal information collected about you, which we have set out under “Information about your Personal Information”;
• The right to have your personal information deleted.
• The right not to be discriminated against for exercising consumer rights under the CCPA.

You may exercise your rights or request a CCPA addendum by emailing us at legal@zenapptic.ai.

While we disclose personal information to service providers for the purpose of managing our relationship with you (e.g. distributing marketing communications) and providing the Services, we do not sell your personal information.

Changes to this Privacy Policy

We may make changes to this privacy policy at any time to reflect updates to our Services, applicable laws, and other factors. We will include a notice on the website and/or our Services, but we encourage you to stay informed by reviewing this policy periodically.

How to contact us

If you have any questions, concerns or feedback, please email us at legal@zenapptic.ai.